Point of Contact

When we begin working together you will find you can easily reach me by email, and in the case of an emergency I encourage you to reach me by cell phone.

I also ask that when we begin working together you provide me with the name, email, and phone number of the primary point of contact within your organization. If there will be several individuals involved please also outline their titles and the specific details of their involvement so I can be as efficient and effective as possible in communications.

Communications

Email is the primary platform for regular communications and I prefer it over video-calls so we have a clear record of details that can be quickly referred back to if and as-needed.

In emergencies I encourage you to reach out to me on my cell phone either in text or by calling.

There will be times when communicating non-emergency information through email is insufficient, in which case creating a screencast or screenshot is helpful. Free tools like Loom and DropLr are excellent for this purpose.

Access Points

Due to the nature of our work together, I will require login access to various separate or shared accounts related to your website and project. When sharing logins, I recommend using secure tools and discourage sending sensitive information through email. LastPass is an excellent tool for sharing passwords.

New Website

If we are working together to create a brand new website please consider the following will need to be created or access provided to me if they already exist:

• Website hosting account or Shopify store account
• Domain name purchase and assignment
• Domain email address(es) creation (as needed)

Existing Website

If you have an existing website or eCommerce store, I will need various logins. I’ve outlined the most common access points below, depending on your site, project, or the scope of our work together I may require all or only some of these:

• Website admin login
• FTP/SFTP login (not needed for Shopify stores)
• cPanel or Database access (generally for advanced troubleshooting work, not needed for Shopify stores)
• DNS login (if I’m configuring or managing aspects of your site domain)

Cost of Services

My current development rates are as listed below:

• Standard: $150 / hour
• *Emergency: $200 / hour

*any services requested to be completed immediately, as an emergency, or which must be completed between the hours of 5:00pm and 6:00am PST are billed at this rate.

Please be aware that depending on the project there may be additional fees outside of my development rate to cover the costs of products, applications, or third-party services. The implementation of any such additions are done only once approved of in advance and will be clearly outlined on invoices.

Billing

Billing is done via invoice on a monthly basis or when service hours exceeds 12 hours.

I do ask that you pay your invoice within 15 days of receipt. If you require a larger window for payment please reach out to me to discuss.

I accept Credit Card, ACH, and (mailed) Check payments.